Terms of use

Last updated: 6 September 2026

1. Purpose

These Terms of use ("Terms") define the conditions for accessing and using the SILA platform (site and application), published by the publisher identified in the legal notice. By creating an account or using the service, the user accepts these Terms without reservation.

2. Description of the service

SILA is an online management suite (SaaS) bringing together several business spaces — sales, commerce and invoicing, marketing, support, analytics and AI assistant — that can be activated à la carte. The service is provided "as is" and evolves regularly. The Administration space is included.

3. Account & access

Access requires the creation of an account. The user is responsible for keeping their credentials confidential and for any activity carried out from their account. Each organization has an administrator who manages members and their rights. The user undertakes to provide accurate information.

4. Subscription & billing

The service is offered on a per-user, per-activated-space model, in Algerian dinar (DZD), as detailed on the Pricing page. The exact terms (duration, renewal, payment methods) are agreed upon at subscription. A free plan may be offered to get started.

Unless stated otherwise, prices shown on the site are exclusive of tax; applicable taxes, in particular VAT at the prevailing rate, are added at invoicing.

5. Availability & maintenance

The publisher uses reasonable means to ensure the availability of the service, without guaranteeing the complete absence of interruption. Maintenance operations may be carried out, as far as possible outside business hours.

6. User obligations

The user undertakes to use the service in accordance with the law and these Terms. The following are prohibited in particular: any fraudulent or unlawful use, any attempt to compromise the security or integrity of the service, and any use that infringes the rights of third parties.

7. Customer data

The customer remains the owner of the data they enter into the service. The publisher uses this data only to provide the service. The customer can export their data. The processing of personal data is described in the Privacy policy.

8. Intellectual property

The software, the trademark, the logotype and all the elements of the platform remain the exclusive property of the publisher. No ownership right is transferred to the user; only a personal, non-exclusive right of use is granted for the duration of the subscription.

9. Liability

The service is provided without a guarantee of results. Within the limits permitted by law, the publisher cannot be held liable for indirect damages, nor beyond the amounts actually paid by the customer for the service. The user is responsible for the accuracy and backup of their own entered data.

10. Termination

The customer may stop using the service at any time. The publisher may suspend or terminate an account in the event of a serious breach of these Terms. Afterwards, the customer may retrieve their data for a reasonable period.

11. Changes to the Terms

The publisher may modify these Terms. Users are informed of substantial changes; continued use constitutes acceptance of the version in force.

12. Governing law & jurisdiction

These Terms are governed by Algerian law. Any dispute relating to their interpretation or performance shall be submitted to the competent courts of the publisher's registered office, failing an amicable resolution.

This clause does not override the mandatory, more protective provisions available to a user who qualifies as a consumer under the law of their country of habitual residence, nor their right to bring proceedings before the courts of that country.

13. Provisions applying to consumers

SILA is a service intended for businesses. Where a user nevertheless subscribes as a consumer within the meaning of the law applicable to them, the following provisions apply in addition:

• Right of withdrawal: a consumer residing in the European Union has fourteen (14) days from the conclusion of the contract to withdraw, without giving reasons and without penalty, by writing to contact@silasuite.com. Where, at their express request, performance began before the end of that period, they remain liable for the amount corresponding to the service actually supplied up to their withdrawal.
• Consumer mediation: under French consumer law, a consumer may use a consumer mediator free of charge to seek an amicable settlement of a dispute with the publisher. Competent mediator: [to be completed].
• Legal guarantees: the legal guarantees provided by the law of the consumer's country of residence remain applicable.

Contact

For any question: contact@silasuite.com.