Privacy policy
How SILA collects, uses and protects data — and what your rights are.
Last updated: 17 July 2026
1. Data controller
The data controller is the publisher of SILA, identified in the legal notice. For any question regarding your data: contact@silasuite.com.
2. Data we process
- Account data: name, email address, organization, role.
- Data entered into the service: contacts, opportunities, documents, invoices, tickets… — entered by the customer, who remains responsible for it.
- Technical data: connection information, logs, and cookies strictly necessary for operation.
3. Purposes
Data is processed to: provide and secure the service, manage accounts and subscriptions, deliver support, improve the product, and comply with legal and tax obligations.
4. Legal basis
Processing is based on the performance of the contract (provision of the service), legitimate interest (security and improvement), compliance with legal obligations, and consent where it is required.
5. Hosting & sub-processors
SILA relies on technical providers acting as sub-processors:
- Supabase — database, authentication and storage.
- Cloudflare — delivery and security of the site/application.
- Resend — sending of transactional emails.
These providers access data only to the extent necessary to provide their services.
6. Isolation & security
Each organization is partitioned: one customer's data is not accessible to another (multi-tenant architecture with row-level security rules). Exchanges are encrypted in transit (HTTPS). Role-based permissions, per-record configurable visibility and an audit log govern access to data.
7. Retention period
Data is kept for the duration of the contractual relationship, then for the applicable legal periods (in particular accounting and tax). The customer can configure retention periods for certain data.
8. Your rights
In accordance with applicable regulations, you have rights of access, rectification, erasure and portability of your personal data. The application provides functions to export and erase a person's data on request. To exercise your rights: contact@silasuite.com.
9. Cookies
The site and application use cookies that are strictly necessary for operation (session, language and theme preferences). No third-party advertising trackers are used by default.
10. Changes
This policy may be updated. Substantial changes are flagged; the last-updated date appears at the top of the page.
Contact
For any question regarding this policy: contact@silasuite.com.